Thailand is on the verge of creating a smart hospital ecosystem. A smart hospital is a hospital that relies on automated processes built on an ICT environment of interconnected assets, specifically on the Internet of Things (IoT), to improve existing patient care procedures and open new horizons on healthcare services.
Regardless of the similarities, there is a fundamental difference between a digital hospital and a smart hospital. While a digital hospital focuses on digitally gathering data, a smart hospital integrates and analyses the data to derive its services by machine learning and AI technology.
There are three layers in the smart hospital framework, namely data gathering analytics–where data are compiled, integrated, and analyzed by machine learning software to extract patterns and predict behaviors.
The results will then allow real-time access for the software to connect multiple agents through diverse platforms of end-users.
Afterward, hospitals can take autonomous actions based on extensive data analysis and pattern recognition, providing personalized and accurate service.
The concept of a smart hospital includes improvements to the whole patient’s journey, from administration, post-care processes, finance, insurance, pharmacy to the services provided by the human capitals. Hospitals need to invest in technology and human capital as comprehensive people are paramount to the whole operation.
Different Objectives in the Thai Healthcare Industry
In Thailand, public and private hospitals have their objectives in becoming more innovative.
Public hospitals seek to increase efficiency, enhance patient outcomes, and reduce the volume of patients as the country’s healthcare system faces challenges from various factors concerning socio-economic and demographic trends.
On the other hand, private hospitals focus on improving the accuracy of diagnostics and improving patient outcomes to drive revenue further and differentiate from the global competition, eventually becoming a leading institution and enhancing the hospital’s reputation.
Healthcare Vendor to Establish Synergies
While both public and private hospitals aim to increase efficiency, private hospitals face higher pressure from expectations of care and services as the competition becomes highly rivalrous.
Thailand’s private hospitals are one of the most seek healthcare destinations for foreign patients from Southeast Asian countries.
Therefore, different CEOs of Thai private hospitals leverage the lack of standards and government regulations to evaluate technology through varying investment levels to become an innovative hospital.
With the open standards in the industry, private hospitals may face challenges arising from the rapid change of technology and IT strategies coming their way.
The unsaturated regulations in Thailand’s healthcare industry may become an opportunity for medical equipment and healthcare services vendors to establish technological standards for data, implantation, interfaces, and post-implementation software.
Solving the problem of different system interoperability and standards would significantly impact the patient’s journey in transferring from one network to another.
Suppose there is a common standard for both public and private hospitals. In that case, it is possible to create a seamless digital network that would benefit all stakeholders and accelerate the transition to smarter hospitals.
The active actions from the private vendors would also allow for more opportunities, job openings, and eventually a globally competitive healthcare ecosystem.